How to Request Customization

Step 1: Initial Consultation

Contact us with:
- Your template (or interested template)
- Overview of what you need
- Your timeline
- Approximate budget range

Contact Information:
- Email: services@tncflow.com
- Website: [Services page]
- Phone: [Phone number]
- Calendly: [Booking link]

Step 2: Detailed Discovery

We'll discuss:
- Your vision and goals
- Specific changes needed
- Target audience
- Brand guidelines and assets
- Must-have vs. nice-to-have features
- Timeline and budget

Step 3: Proposal

We'll provide:
- Detailed scope document
- List of deliverables
- Timeline with milestones
- Pricing breakdown
- Revision allowances
- Terms and conditions

Step 4: Kick-Off

Once approved:
- We collect your content and assets
- Set up project management
- Assign your project team
- Schedule kick-off meeting

What to Prepare

Brand Assets:
- Logo files
- Brand colors (hex codes)
- Font preferences
- Style guide (if you have one)
- Competitor examples you like

Content:
- Website copy/text
- Images you want to use
- Product/service descriptions
- Company information
- Contact details

Preferences:
- Reference websites you like
- Design inspiration
- Must-have features
- Functionality needs
- Any other requirements

Timeline & Budget

Small Projects (1-2 weeks, $500-2000)
- Color/font changes
- Minor layout tweaks
- Content updates
- Simple integrations

Medium Projects (2-4 weeks, $2000-5000)
- Significant redesign
- Multiple new features
- Content strategy
- Comprehensive customization

Large Projects (4-8 weeks, $5000+)
- Major overhaul
- Complex features
- Multiple integrations
- Professional services

Project Process

1. Discovery (1 week)
   - Understand your needs
   - Collect assets and content
   - Create detailed brief

2. Design Phase (1-2 weeks)
   - Create mockups
   - Show you designs
   - Get feedback and approval
   - Refine designs

3. Development (2-4 weeks)
   - Build customizations
   - Implement features
   - Integrate tools
   - Regular progress updates

4. Testing & Review (1 week)
   - Comprehensive testing
   - Quality assurance
   - Your review and feedback
   - Request revisions

5. Launch (1 week)
   - Final tweaks
   - Deploy to production
   - Training/handoff
   - Post-launch support

Revision Policy

Standard projects include:
- 2-3 rounds of revisions
- Major design changes: included
- Minor tweaks: included
- Beyond scope: charged hourly

Communication & Updates

• Weekly progress updates
• Bi-weekly video calls
• Shared project dashboard
• Email responsiveness
• Clear feedback loops

Questions to Ask

• What's included vs. extra fees?
• What's the revision policy?
• Can I see work-in-progress?
• How long do you need for feedback?
• What if I'm unsatisfied?
• Do you maintain the site after launch?