How to Contact Support

Email Support
- Email: support@tncflow.com
- Response Time: 24-48 hours
- Best for: General questions, issues, feedback

Live Chat
- Website: [TNCFlow.com] (chat widget)
- Response Time: Often instant during business hours
- Best for: Quick questions, real-time help

Support Form
- Website: [Support page]
- Response Time: 24 hours
- Best for: Detailed issues, bug reports

Community & Discord
- Discord: [TNCFlow Discord link]
- Response Time: Community-driven, varies
- Best for: Tips, networking, community help

What To Include in Support Tickets

For faster resolution, include:
1. Your issue clearly - What's not working?
2. Template name - Which template?
3. Steps to reproduce - How do you get the error?
4. Screenshots - Visual evidence helps
5. What you've tried - What solutions you attempted
6. Account info - Your email/account
7. Timeline - When did issue start?

Example:
SUBJECT: Contact form not sending emails

DESCRIPTION:
I can't get my contact form to send email submissions.
When I fill it out and click submit, I get no confirmation.

TEMPLATE: Agency Pro Webflow

STEPS:
1. Go to contact page
2. Fill out name, email, message
3. Click "Send Message"
4. See error (or nothing happens)

WHAT I'VE TRIED:
- Refreshed page
- Tried different browser
- Checked email spam folder

ACCOUNT: myemail@example.com

WHEN: Started yesterday

Priority Response Times

• Critical bugs: 4 hours
• Account issues: 8 hours
• General support: 24 hours
• Feature requests: 48 hours