Reporting Bugs or Template Issues

How to Report a Bug

1. Reproduce the issue
   - Confirm it's repeatable
   - Note exact steps
   - Try on different device/browser

2. Report to support
   - Email: support@tncflow.com
   - Use support form: [Link]
   - Include all details below

Information to Provide

1. Bug description - What's wrong?
2. Template name - Which template?
3. Steps to reproduce - Exact steps
4. Expected behavior - What should happen?
5. Actual behavior - What actually happens?
6. Device/browser - Where you saw it
7. Screenshots/video - Visual evidence
8. Account email - Your TNCFlow account
9. When it started - Recently or always?

Example Bug Report
TEMPLATE: E-commerce Pro Webflow

BUG: Product images aren't loading in shop

STEPS TO REPRODUCE:
1. Go to shop page
2. Click on any product
3. Product images show broken image icon
4. Other images on site load fine

EXPECTED: All product images load correctly
ACTUAL: Product images display broken

BROWSER: Chrome 120 on MacOS 14.1
DEVICE: MacBook Pro
WHEN: Started after I uploaded new products

ACCOUNT: myemail@example.com

SCREENSHOT: [Attached]

Bug Priority Levels

Critical:
- Site is down/unusable
- Data loss occurring
- Payment failure
- Security issue

Response: 2-4 hours

High:
- Feature completely broken
- Can't complete key task
- Affects many users

Response: 8-12 hours

Medium:
- Feature partially broken
- Workaround available
- Affects some users

Response: 24-48 hours

Low:
- Minor visual issue
- Doesn't affect functionality
- Cosmetic

Response: 48-72 hours

What Happens After Report

1. We acknowledge - Confirm we received it
2. We investigate - Reproduce and diagnose
3. We communicate - Update you on progress
4. We fix - Deploy fix when ready
5. We notify - Let you know it's fixed
6. You verify - Confirm fix works for you

Common Non-Bugs

Things that aren't bugs:
- Feature works differently than expected
- User misunderstood how to use
- Customization didn't work as hoped
- Hosting/setup issues
- Third-party tool issues

We still help with these - just know they're not bugs in template.

Quick Reference Guide

Important Links

• Website: https://tncflow.com
• Dashboard: https://tncflow.com/dashboard
• Email Support: support@tncflow.com
• Services Email: services@tncflow.com
• Development: development@tncflow.com
• Freelancers: [Marketplace link]
• Discord: [Discord link]
• YouTube: [Channel link]

Key Resources

• Webflow University: https://university.webflow.com
• Webflow Marketplace: https://webflow.com/marketplace
• Creative Market: https://creativemarket.com
• Formspree: https://formspree.io
• Google Search Console: https://search.google.com/search-console
• Google PageSpeed Insights: https://pagespeed.web.dev/
• WebAIM Contrast Checker: https://webaim.org/resources/contrastchecker/

File Size Recommendations

• Images: < 200 KB (optimize before uploading)
• CSS file: < 500 KB
• JavaScript file: < 500 KB
• Total site size: Aim for < 5 MB for fast loading

Browser Compatibility

All templates support:
- ✅ Chrome (latest)
- ✅ Firefox (latest)
- ✅ Safari (latest)
- ✅ Edge (latest)
- ✅ Mobile browsers

SEO Checklist

Before publishing:
- [ ] Meta title (50-60 characters)
- [ ] Meta description (150-160 characters)
- [ ] H1 heading (one per page)
- [ ] Alt text on images
- [ ] Internal links to related pages
- [ ] Descriptive URLs
- [ ] Mobile responsive
- [ ] Fast page speed (> 90 PageSpeed score)
- [ ] SSL certificate (HTTPS)
- [ ] Sitemap submitted to Google

Security Checklist

• [ ] SSL certificate installed (HTTPS)
• [ ] Regular backups
• [ ] Strong passwords
• [ ] Two-factor authentication
• [ ] Update software regularly
• [ ] Remove sensitive data
• [ ] Monitor for malware
• [ ] Implement GDPR if EU visitors
• [ ] Privacy policy page
• [ ] Cookie consent (if applicable)

Last Updated: [Current Date]
Document Version: 1.0
Support Contact: cs@tncflow.com